IT Help Desk Services
A team of trained and certified technicians is ready to resolve any technical issue. All support calls are logged in our system with a unique reference number and SLA response and resolution times are monitored and reported based on the agreement for each customer.
Using industry leading remote management and monitoring (RMM) software, all managed endpoints are fully monitored throughout the day, so we can proactively prevent any failures, performance issues, and security threats. Operating systems, software and antivirus systems are always kept up-to-date and any anomalies are reported back by our monitoring agents, so they can be resolved before they become real problems. Comprehensive reports can be generated (scheduled and/or on-demand) for all of the endpoints for compliance and reporting purposes.
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Next Generation I.T
+357 22 028014