- Unified Communications (UC) -

Unified Communications

Unified Communications (UC) refers to a phone system that integrates (or “unifies”) multiple communication methods within a business.

Your business probably communicates in a number of ways: phone calls, video conferencing, instant messaging, email, SMS, fax – the list goes on and on.

A UC solution brings together all the ways your business communicates and lets them “talk” to each other so they can work together in one system – making your business much more efficient.

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What is UC

Based on WebRTC technology CDMA UC is the ideal solution for remote working with just an internet browser. A unified softphone desktop application (Windows, MacOS, Linux) allows you to take your office with you were ever you go, to make and receive phone calls directly from your computer.

Communicate more effectively with colleagues with powerful new tools like one-to-one messaging and group chat, screen sharing and file transfer. You can view and set your presence status to help communicate your availability across all your endpoints and devices. Instantly call any phone number that seen on a web browser with the Click-to-Call feature. Ideal for CRM and help desk integration, call pop will automatically open your desktop web browser and an inbound call with all the information of the call.

A powerful mobile app allows users to make and receive calls from their work extension, chat with team members and update their presence, all from their iOS or Android device. Mobile client application if very friendly on battery usage, as it uses push notifications.

It's time to take your team collaboration and productivity to the next level with CDMA UC. All of these, without customers need to install or maintain special telephony systems. Users just need a phone and a network connection, and they are up and running in no time.

Benefits

UC offers a competitive advantage to businesses by reducing the number of independent tools, platforms, and solutions they need to communicate.

Many businesses are choosing UC solutions over a traditional phone systems because it’s a better way to future-proof their investment and keep pace with advances in technology.

Here are a few of the main benefits UC has to offer businesses:

Improved Efficiency

Reduced Costs

Increased Revenue

Better Customer Service

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Features of Unified Communications

Mobility

Mobility

Mobility allows you to stay connected regardless of your location. Through your office extension, you can make and receive calls, chat, and more with softphone applications.
Presence

Presence

Presence lets others know if a particular user is available to communicate. These indicators may include Do Not Disturb, Active, Out of the Office.
Fax Support

Fax Support

With a UC system, faxes are received by the system and then routed to the destination as an attachment to an email. This process is the same on desktop and mobile devices.
Collaboration

Collaboration

UC expands communication capabilities and offers employees more flexible work options. Workers can enjoy greater levels of collaboration, which benefits the entire organization.
Web-Based User Interface

Web-Based User Interface

Some UC platforms offer web-based interfaces that provide full call control  from web browsers, giving users the ability to customize phone settings, voicemail, and more.
Unified Messaging

Unified Messaging

With unified messaging, users can manage many types of messages from a single application and switch communication modes on demand.
Conferencing

Conferencing

Conferencing gives a group of users the ability to meet and speak via voice and video from multiple locations. This option is also available to outside organizations, partners, or clients.
Advanced Notifications

Advanced Notifications

Users can receive notifications in several ways, enhancing communication across the office. With advanced notifications, a voicemail can be sent via text message or email along with a copy of the recording.

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